TERMS & CONDITIONS

GENERAL INFORMATION:

There is no minimum order.

E.U. Nickel Directive: All findings available from my website comply fully with the E.U. Nickel Directive.

I reserve the right to amend these terms and conditions at any time without prior notice.

PRICES:

Prices will be charged as shown on the day of ordering. However, I reserve the right to change prices without notice where market forces apply such as manufacturing/wholesale increases, variable import charges and currency fluctuation.


MAKING A PURCHASE:

Making a purchase could not be easier. Just browse through the various sections and click on the items you wish to purchase and then add to the ‘Basket’. When you have finished your selection click on 'Order' where you will be asked for your payment option. Once you have made your choice press 'Next' and you will be asked for a few details necessary to process your order. Finally, when you have completed this section click on 'Next' to proceed to the Payment section.

After you have submitted your order you will automatically be sent an e-mail confirming your order. Please notify me immediately by e-mail should there be any problems with your order or if you don’t receive confirmation of your order.

Should you require something urgently, please e-mail me and I will make sure it is given priority.

 


PAYMENT:

Orders will not be despatched until payment has been received in full.

Payments should be in £ sterling and can be made using Debit/Credit Card (via PayPal), personal cheque or Postal Order. If payment is made by cheque, please allow extra time for delivery of your order, as goods are not despatched until the cheque has cleared through the bank.

Debit/Credit Card: If you wish to pay by Debit or Credit Card, place your order and then in the payment section select 'PayPal'.
Once you have completed the various sections necessary to process your order you will automatically be taken to the PayPal payment page for you to enter your credit card/debit card details. You do not need to be registered with PayPal in order for you to use this facility but you do need an e-mail address. For further details about PayPal visit www.PayPal.com.

Personal Cheques: Should you wish to pay by cheque, place your order and in the payment section select 'Cheque' and then proceed as requested, not forgetting to send off your cheque afterwards. Cheques should have your name, address and order number on the reverse and be made payable to: Mrs Liz Goulty and sent to Orders, Sleepy Kitten Crafts, Little Cherfold, Petworth Road, Chiddingfold, Surrey. GU8 4SL. Your goods will be despatched once your cheque has cleared. (Please allow 5 – 7 working days once I have received your cheque for it to clear through the bank.)

Postal Orders: For Postal Orders please follow the same procedure as for paying by Personal Cheque.


TAX CHARGES:

I am not VAT registered, therefore, I cannot deduct VAT for overseas orders.

DELIVERY TERMS:

An email will be sent confirming that your goods have been despatched.

Subject to goods being in stock, I aim to despatch your order within 48 hours of your payment being received/cleared, although usually goods are despatched either the same day or the next working day.

Should there be any delays or problems with sending out your order, I will e-mail you.

I cannot be held responsible for any delays once your goods have been despatched. I package and address all orders as well as possible and do all I can to make sure they arrive safely. Therefore, I cannot be held responsible for the loss or damage of goods whilst in transit.

UK Customers:

Unless you instruct me otherwise all parcels are sent by 1st Class post. Please allow up to 14 days delivery.

Recorded Signed For or Special Delivery (Next Day) can be arranged if required at an additional charge - please request this at checkout.

Overseas Customers:

Unless you instruct me otherwise overseas orders are sent by Airmail. Please allow up to 21 days for delivery.

Airsure, International Signed for Delivery can be arranged if required at an additional charge - please request this at checkout.

OUT-OF-STOCK ITEMS / BACK ORDERS:
 

If any item ordered is out-of-stock or there is insufficient stock to fulfil your order totally, I will advise you by e-mail. Out-of-stock items are automatically put on back order and I will send the item on as soon as it is back in stock. Should you prefer not to have your goods placed on back order, you can either choose a substitute product or have a refund. Please notify me accordingly and I will be happy to carry out your request.


COLOUR VARIATION AND DESCRIPTION:

Due to manufacturing processes there may be a slight variation in the colour of beads from one batch to the next.

Owing to the way some of the mixed bead packs are made up, I cannot guarantee that the same selection of beads will be included in every pack.

All descriptions of products are displayed in accordance with information provided to me by my suppliers and no attempt has been made to mislead anyone.

Also whilst every step necessary has been taken to assure accuracy of the description, dimensions or references made against any item found on this website, I cannot be held responsible for any error, omission, unintentional misrepresentation or mis-description found anywhere within this website.

I cannot be held responsible for any loss, damage or injury from the misuse of the products I sell.

Some beads are prone to fade when left in the sunlight or UV light, also if subjected to friction or acidity in the hands and therefore I cannot be held responsible for fading. Also I cannot be held responsible for any deterioration of surface dyed beads.

Beads that are sold by weight are packed as average weight and due to the size of some of the beads it makes it impossible to be 100% accurate. Therefore, occasionally there will be a minor plus or minus variation in the weight.


PHOTOGRAPHIC ACCURACY & ITEM SIZE:

I make every effort to depict colouring as close to the original as possible, however some variation may occur due to your computer settings.

Please note that the images are intended as a guide only and do not show the actual size or quantity of the items. Approximate size, thicknesses and weight are given in the item description.


EXTERNAL LINKS:

External links are provided for your convenience but they are beyond my control. Use and reliance on any external link and the content thereon provided is at your own risk.


COPYRIGHT:

Copyright for this website, information and images contained within it are the property of Sleepy Kitten Crafts / Mrs Liz Goulty and unauthorised use is prohibited.


PRECAUTIONS:

Whilst the findings available through my website meet EC guidelines with regard to Nickel content and other ingredients, I cannot be held responsible for any injuries caused as a result of an adverse reaction to any piece of metallic jewellery purchased from Sleepy Kitten Crafts.

Magnetic Clasps and Jewellery – It is advised that pregnant women or people fitted with a pacemaker or similar devices do not wear jewellery with magnetic clasps. Please seek medical advice from your doctor prior to using these items. 


RETURNS POLICY:

As I take pride in providing an efficient and reputable service, I guarantee that if for any reason you are dissatisfied with your purchase, I will be only too happy to provide you with a prompt exchange, refund or credit.

Any goods returned must be in their unused, original condition and the original packaging unopened. The cost of returning the goods will be at your expense, unless the item was sent to you in error. Once I have received the returned goods I will refund you the order value or relevant part, less postage and packing costs. Goods must be returned within 14 days after you have received them.

Should you wish to return the goods please
e-mail me stating your order number, customer number (if you have one) and your name, together with your cancellation instructions. I would recommend you make sure that, when you return the goods, they are adequately insured as I am unable to refund any money for goods that I do not receive.

Under the Distance Selling Regulations 2000, you have the right to cancel your order, without giving a reason, at anytime from the time you initially placed the order to 7 working days after receiving the goods.

If you wish to cancel or change your order after it has been confirmed but before I have despatched it, please
e-mail me. Should you wish to cancel your order before it has been despatched, I will refund you the total order value including postage and packing.

If the goods are not returned within 30 days of cancellation, I will arrange for a courier to collect them and the cost of this collection will be deducted from your refund.

Your statutory rights as a consumer are not affected by these returns policy.

Faulty materials: Goods will be replaced if proven faulty in manufacture but no liability will be accepted for consequential loss or damage of any description in respect of goods sold. I do not guarantee the suitability of any product for any specific purpose.

Earring Findings: I am sorry but due to hygiene reasons I am unable to accept earring findings or earrings for refund. The only exception is if the findings/earrings are faulty and then I will be happy to either send a replacement or refund your money.




Mrs Liz Goulty trading as Sleepy Kitten Crafts
Little Cherfold, Petworth Road,
Chiddingfold, Surrey.
GU8 4SL United Kingdom.

E-mail: liz (at) sleepykittencrafts.co.uk